Frequently Asked Questions

WHATS INCLUDED?

All items listed in packages. This includes full set-up, styling, and collection next day

WHEN IS PAYMENT REQUIRED?

After you select your package and theme you’ll pay $100 RETAINER FEE to secure the available date you choose. Full payment is due 7 days prior to your party date. The RETAINER FEE will be returned 2-3 Business days following  your event providing that there is no loss or damage to hired equipment.

HOW MUCH SPACE IS NEEDED?

Each tent requires a minimum of 84” x 48”( with trays placed in front of tents). We can arrange tents in many configurations depending on your space.

HOW ARE FURNISHINGS CLEANED?

All bedding is laundered using a sensitive detergent. Mattresses, tent covers, pillows, and decor are disinfected and spot cleaned.

WHAT IS THE HIRE PERIOD?

Standard hire times are 3pm for delivery and setup ( or pre-determined time). Setup will take 1-2 hours and collection time will be by noon the next day.

WHAT IS THE CANCELLATION POLICY?

For cancellations a minimum of 14 days notice must be provided to request a change of date for your event. A change of date will be based on availability of the preferred date.

TERMS AND CONDITIONS

  1. All bookings require an $100 retainer fee at time of booking with the full balance to be paid  7 days prior to the event date. The retainer  fee will be returned by bank transfer 2-3 Business days following your event providing  there is no loss or damage to any of the hired equipment. If payment is not received on time, Just Bring Jammies reserves the right to treat this as a cancellation.
  2. If the customer requests to change the date of their event, a minimum of 14 days notice must be given. The customers request can then be granted provided that their new preferred date is available. We do not offer refunds if number of guests change, lack of space for hired equipment, or cancellation, as the equipment has been held for your event and effect other bookings.
  3. We are unable to setup at some Hotel and Apartment Complexes due to equipment restrictions on elevators and stairs. Must reserve a 1st Level Suite for all hotel setups. Anything beyond 1st level can only reserve Classic package of 3 with no add-ons. Same for apartment complex/condominium
  4. We will not transport equipment up and down stairs. Ground level properties only. Reservation subject to cancellation if space does not meet terms and conditions upon arrival.
  5. We reserve the right to forfeit your booking upon arrival if we feel that hired equipment may be compromised or damaged due to unsanitary living conditions. NO refunds will be issued.
  6. All quotes are for a 20 hour hire period unless otherwise arranged between both the business and the customer.
  7. Period of hire- the equipment will be set up in the afternoon on the day of the event and collected by 12pm the following day.
  8. Set up times- standard set up time is 3pm. Customer will allot the business 1-2 hours for setup (predetermined time can be established between business and customer) Additional setup time needed for larger parties
  9. Pickup- if the equipment is not available for pickup before 12pm the day following the event the business reserves the right to charge the hirer for extra usage, pro rata to the daily rate.
  10. Acceptance of delivery- the hirer is responsible for being present to accept delivery of the equipment.
  11. We require “NO CONTACT SETUPS”. No bystanders in room during setup. Customer will be given First Look at conclusion of setup.
  12. Condition of equipment- the hirer is responsible for checking the quantity and condition of hired items against the invoice upon delivery and should contact the business immediately to advise of any discrepancies or damage discovered. Notice after the event will not be considered valid and the hirer will be liable for any shortage or damage not reported.
  13. Setup of the equipment- setup and breakdown are included with the booking. We only ask that the hirer indicates the location of assembly. All furniture, clutter, and debris will be removed by hirer prior to setup time. We will not move any furniture or cleanup before or after delivery and collection.
  14. Damage- the hirer is responsible for the costs of repairs to or replacement of equipment and/or hired items damaged or lost during hired period.
  15. No eating or drinking in tents. Breakfast trays are provided for this purpose.
  16. No markers, paint, or slime are to used inside tents, as these things will stain linen.
  17. Absolutely NO PETS allowed on hired equipment.
  18. Delivery Charge will apply for all locations over 20 miles.
  19. Liability- the business will not be liable for any claim for personal injury, death, loss or damage to any persons or property however caused. The business will take every care and the hirer acknowledges that much of the equipment hired is of flammable nature and will ensure that no lighters, matches or open flames are allowed in the vicinity.